Recently my 20-year-old Stihl chain saw quit working, so I took it to Joel at Winton Hardware expecting the worst. Joel replaced the sprocket bearing for $28, and I was back cutting wood in less than an hour. Talk about great customer service and then some.
Try that with a chain store. Of course they would be willing to sell you a brand new one. It was nice to be reassured that my chain saw was worth keeping and that I did not to spend the money on a new one.
There is something to be said about quality. Quality products, quality service, quality stores and quality people! That is why I support our local businesses. It is businesses like these which helped build our country.