The State Worker: California IT snapshot: DMV's failed licensing overhaul

jortiz@sacbee.comJuly 29, 2013 

This is the first in a series that reviews California's 10 most-expensive state government information technology projects, according to the Department of Technology. First up, an infamous trip-up at a department that touches nearly every adult in California.

Name: Information Technology Modernization Department: Department of Motor Vehicles Vendor/contractor: HP Enterprise Services (a division of Hewlett-Packard) Total cost: $208.1 million Amount spent to date: $135 million Percent of project complete: Cancelled in January 2013 Estimated timeframe: July 2006 - July 2013 (6.9 years)

What was it? An overhaul of DMV's systems for registering vehicles, and for licensing drivers, driving schools and other driving-related businesses.

The official line: "This project will incrementally upgrade the Department's core systems and processes over a seven year timeframe by modernizing all components of the existing Driver License, Vehicle Registration, and Occupational Licensing legacy systems applications and programs, transactions processing and database architecture using more current and easier to support technologies." Red flags: Faulty programming, staffing problems, according to the project's final December 2012 status report.

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