Bob Calaway: New ER, old service

ModestoAugust 5, 2013 

New medical center emergency department: 7 p.m. July 20, a Saturday; my granddaughter is being treated by a doctor for severe dehydration and is pregnant. She had to wait eight hours for the first of two IV's ordered by her doctor. Finally she was put in a room with three empty beds.

From the medical center's "Our Promise": "Hospitality: We will treat you like you'd like to be treated." "Excellence: We will reassess needs frequently to avoid delays." "Attitude: We will demonstrate the ability to do the right thing at the right time. "Responsibility: We will give prompt personal attention." "Teamwork: We will work together to serve you with excellence."

I suggest you evaluate the number of patients doctors and nurses see in the emergency room on weekends over a few years. Compare these figures with the number of patients seen in the ER during any two-day period during the week. I would anticipate an increase in staffing is required.


retired Chief of Police


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