Nicole Howard has been named director of customer services at the Sacramento Municipal Utility District, in charge of overseeing all customer-related operations, including energy efficiency and renewable energy programs.
She succeeds Frankie McDermott, who was appointed SMUD chief customer officer last month.
Since June 2011, Howard has managed SMUDs customer operations, with services that include the utilitys Contact Center, billing and credit, field services, and revenue protection. She was also responsible for implementing operational opportunities made available by SMUDs smart grid initiative.
The 12-year SMUD veteran also sits on the Cosumnes River College Foundation Board.
Call The Bees Mark Glover, (916) 321-1184.