PG&E said that, based on recent reports from the San Francisco Bay Area and Central Valley, it was warning customers to beware of criminals posing as PG&E utility workers.
Some imposters may try to gain entry into a household and steal from unsuspecting customers. Others call customers to warn that their service may be cut off if they fail to pay a past due bill over the phone with a credit card or checking account, the company said in a news release.
PG&E offers the following tips to help protect customers from these scams:
--Customers should always ask to see identification before allowing anyone claiming to be a PG&E representative inside their home. PG&E employees always carry their identification and are always willing to show it to you.
--If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E’s customer service line at 1-800-PGE-5000 to verify an appointment and/or PG&E’s presence in the community.
--Customers who have an appointment with PG&E will receive an automated call back within 48 hours before a scheduled visit, or they will receive a personal call from a PG&E gas service representative before a scheduled visit.
--PG&E’s Credit Department will never ask for personal information or a credit card number over the phone. Anyone who has received such a phone call and provided credit card or checking account information should report it immediately to the credit card company or bank and law enforcement.
--Customers with concerns about the legitimacy of a call they receive about a past due bill, a service request or a request for personal information are encouraged to call PG&E at 1-800-PGE-5000.
PG&E said it takes the security of its customers seriously and is eager to work with law enforcement to catch these criminals.