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Merced College/Greater Merced Chamber offer Customer Service Academy workshops

Merced College said it’s again partnering with the Greater Merced Chamber of Commerce to offer professional development training through the college’s award-winning Customer Service Academy.

The workshops will be held at the college’s Business Resource Center, 630 West 19th Street in downtown Merced. The center features training rooms with state-of-the-art technology.

Workshops will be offered the last two Thursdays of each month from 8:30 a.m. to 12:30 p.m. Topics include customer service, communication, attitude, team building, conflict management, stress management, time management, values and ethics, decision-making and problem-solving and managing change.

Merced College has offered its Customer Service Academy for 12 years with hundreds of employees from throughout the county participating.According to Business and Management professor Jonae Pistoresi, “The feedback we continue to receive from participants is extremely positive. They feel that the workshops equip them with skills to better interact with their co-workers and to be able to deliver better internal and external customer service.”

The program has won several awards, including a national award as an economic development best practice. More than 70 California community colleges offer the Customer Service Academy to businesses and organizations throughout the state, training thousands of employees each year. Some statewide participants include the San Diego Chargers, San Diego Zoo and Wild Animal Park, Beringer Wine Group, Wyn-River Casino, Frances Ford Coppola Presents, Hilton Hotels and Westfield Malls.

The first workshop in the series is “Communication in the Workplace.” Topics will include how to be a better communicator and better listener on a team. Non-verbal communication will be covered as well as barriers to good communication in the workplace.

The two-day workshop will be held Jan. 19 and 26. The cost is $18 and participants earn a half-unit of college credit.

To sign up or for more information, call the Merced College Workplace Learning Resource Center at (209) 386-6734 or visit customerserviceacademy.org.--Sun-Star staff

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