Merced launches new app for reporting issues quickly

Reporting potholes, abandoned shopping carts, illegal dumping and code enforcement issues in Merced can all be done with a new smartphone app.

The city recently unveiled Merced Connect, which is available for Apple iPhones and Android devices. If a resident wanted to report uneven sidewalks, for example, the person could select that option, tag the location on a map and snap a photo with a smartphone.

City leaders said the app allows residents to quickly report problems without having to find the right phone number. It also frees up city employees from having to take reports.

Residents can also report streetlights that have died, damaged street signs and a garbage can that city workers missed. The app does not cover the full spectrum of code enforcement, city staffers said, but does allow people to point out overgrown yards and housing that could affect public health.

Jeff Bennyhoff, director of information technology for Merced, said the app may add more code enforcement options in the future. The app cost the city $13,200, according to city staff.

Beyond reports, the app has a listing of phone numbers of city departments. App users also can find out how to start a Neighborhood Watch or where to volunteer.

The app is available at the Apple App Store or Google Play.

This story was originally published June 10, 2016 at 4:09 PM with the headline "Merced launches new app for reporting issues quickly."